1How to cancel

Service appointments can only be cancelled by speaking with a live agent. Call us at (514) 613-5506. After the call, you will receive a cancellation code — please save it as proof that your appointment was cancelled on time.

Please do not leave a voicemail. Voicemails do not count as a valid cancellation. If you reach us outside live-agent hours, call back during the next available window before the 3-hour deadline.

2Rescheduling

The same 3-hour rule applies to rescheduling. Reschedules made within the deadline are free of charge. Multiple short-notice reschedules of the same appointment may still be subject to the cancellation fee below.

3Late cancellation and no-show fee

Failure to comply with this policy results in a reduced service-call fee of $125 CAD + applicable taxes (GST/QST). This fee applies when:

• You cancel less than 3 business hours before the start of the appointment.
• You are not at home when our technician arrives at the scheduled time.
• The appliance is not accessible for service on arrival.
• Access to the residence is refused or unsafe (aggressive pets, blocked entry, etc.).

4Payment of the fee

The cancellation fee is due within 24 hours of the original appointment time. Payment can be made by credit card, debit, e-transfer or cash. Unpaid amounts are subject to a late payment charge of 1.5% per month (18% per year) and may prevent future bookings until cleared.

5Genuine emergencies

We understand that life happens. In case of a genuine emergency — medical, family or otherwise — call us as soon as you can and explain the situation. We review these case by case and may waive the fee at our discretion.