1What we collect

When you book a repair, contact us or use our website, we may collect the following information:

• Contact details — name, address, phone number, email.
• Service information — appliance brand, model, fault description, repair history.
• Payment data — processed by secure third-party payment providers; we never store full credit card numbers.
• Communications — phone call notes, SMS messages, email correspondence.
• Website data — IP address, browser type, operating system, pages visited, date and time of visit.

2How we use your information

We use your personal information only for the following purposes:

• Scheduling and completing repair appointments.
• Sending appointment confirmations, reminders and updates by phone, SMS or email.
• Processing payments and issuing invoices.
• Providing warranty support and follow-up visits.
• Improving our service quality and analyzing website performance.
• Meeting legal obligations (tax records, consumer protection law).

We do not sell your personal information. We do not use it for marketing purposes without your explicit consent.

3Sharing with third parties

We share your information only when necessary:

• With our authorized technicians performing the repair at your residence.
• With secure payment processors to handle billing.
• With parts distributors when ordering replacement components for your appliance.
• With legal authorities when required by law or court order.

Some service providers we use may store data on servers located outside Quebec. We choose providers that meet equivalent privacy and security standards.

4Data retention

We keep your information only as long as needed to fulfill the purpose for which it was collected and to meet legal obligations:

• Service and invoice records — 7 years (Quebec tax law requirement).
• Marketing data — until you withdraw consent.
• Website analytics — up to 12 months.
• Communication logs — up to 2 years.

After these periods, data is securely deleted or anonymized.

5Your rights under Quebec law

Under Loi 25, you have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — have inaccurate, incomplete or outdated information corrected.
• Withdrawal of consent — stop us from processing your information for purposes beyond the service itself.
• Deletion — request deletion of your data when it is no longer needed.
• Portability — receive your data in a structured, commonly used digital format.
• Complaint — file a complaint with the Commission d'accès à l'information du Québec.

To exercise these rights, contact our Privacy Officer (details below).

6Cookies and website tracking

Our website uses cookies and similar technologies to remember your preferences, analyze traffic and improve performance. You can disable cookies in your browser settings; some features may not work properly without them. We do not use cookies to track you across other websites.

7Data security

We protect your information using industry-standard measures:

• Encrypted HTTPS connections on all forms and account areas.
• Restricted access to customer records — only authorized staff who need the data to do their job.
• Secure cloud storage with regular backups.
• Regular security reviews and software updates.

In the event of a data breach that poses a risk of serious injury, we will notify affected individuals and the Commission d'accès à l'information du Québec as required by Loi 25.

8Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 14 without parental consent. If you believe a child has provided us with personal information, please contact our Privacy Officer and we will delete it.

9Privacy Officer and contact

In accordance with Quebec's Loi 25, we have designated a Privacy Officer responsible for handling all privacy-related matters at Vite Fix.

Privacy Officer
Phone: (514) 613-5506

For complaints not resolved with us, you may contact the Commission d'accès à l'information du Québec at cai.gouv.qc.ca.