1Services we provide

Vite Fix provides in-home diagnostic, repair and parts replacement for residential appliances within our service area. Every visit starts with a free diagnostic, followed by a written quote. No repair work begins without your approval.

2Booking, cancellation and rescheduling

Appointments can be booked online or by phone at (111) 111-1111. We confirm the visit by phone, text or email. You may cancel or reschedule free of charge by contacting us at least 24 hours before the scheduled visit. Cancellations within 24 hours or no-shows may be subject to a service-call fee of $125.

3Diagnostic, quote and payment

Our technician will inspect the appliance and provide a written quote covering parts and labor. If you decline the quote, you owe nothing — the diagnostic is free. If you approve, payment is due in full upon completion of the repair.

We accept credit cards, debit, e-transfer and cash. Applicable taxes (GST and QST) are added to all invoices. Overdue amounts are subject to a late payment fee of 1.5% per month (18% per year).

4Warranty

Every completed repair includes a 90-day warranty covering the specific part we repaired or replaced and the labor for that repair. Full warranty terms, including what's not covered, are available on our Warranty page.

5Access and safety

Service is provided only when:

• The appliance is safely and readily accessible to our technician.
• The appliance is properly installed and located within the residence.
• The work environment is safe, sanitary and free of hazards (including aggressive pets, pest infestations or unsafe electrical conditions).

If these conditions are not met, our technician may refuse to perform the service. A service-call fee may still apply.

6Limitations of liability

To the extent permitted by law, Vite Fix is not liable for:

• Indirect, consequential or economic damages of any kind.
• Pre-existing defects, damage or faults present before our visit.
• Damage from misuse, overloading, harsh chemicals, foreign objects or external causes (water leaks, power surges, etc.).
• Loss of food, water damage or property damage occurring outside the immediate scope of our repair.
• Appliances deemed non-repairable or whose required parts are no longer available from the manufacturer.

Our total liability for any claim is limited to the amount paid for the specific repair service.

7Parts availability

We stock common failure parts on the van for same-day repair. For less common parts, we order from manufacturer-approved distributors. If a part is unavailable or no longer produced, we will inform you and refund any diagnostic or labor charges related to work that cannot be completed.

8Force majeure

We are not responsible for delays or failures to perform our obligations due to events beyond our reasonable control, including severe weather, natural disasters, supply chain disruptions, labor actions or government restrictions.

9Privacy

We collect and handle personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector and applicable federal law. Full details are available on our Privacy Policy page.

10Modifications and governing law

We may update these Terms & Conditions from time to time. The current version is always available on our website, and continued use of our services constitutes acceptance of the latest terms. These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.